Connect with us

The story of multi-millionaire Ambur Iyyappa: Flipkart’s first employee who was once a delivery boy

Tech

The story of multi-millionaire Ambur Iyyappa: Flipkart’s first employee who was once a delivery boy

Around 12 years ago, Ambur Iyyappa was working as a delivery boy with a courier company. Now, courtesy of e-commerce major Flipkart, he is a multi-millionaire. How he went about transforming his own journey from rags to riches is something everyone should know about.

Image source: Flipkart Stories

Iyyappa was born and brought up in Ambur, a small town in Vellore district of Tamil Nadu. He started off by working with Ashok Leyland, the automotive manufacturer, in Hosur after having acquired a diploma in Ambur. He then shifted to Hindustan Motors for a while and later moved to Bengaluru to work with the courier company First Flight Couriers as a delivery boy. He got a quick hang of things at the workplace, and in a jiffy learnt about the basic operations of a courier company. He had a tenure of four years and by the end of it, was heading the entire incoming mail logistics section for South Bengaluru.

First Flight Couriers then collaborated with Flipkart, which had just entered the e-commerce market. One of the employees at the former intimated Sachin Bansal and Binny Bansal about Iyyappa. The duo was looking for an in-house logistics manager for their then-upcoming startup Flipkart. That was how Iyyappa was hired as Flipkart’s first employee. Iyyappa, not having received an official offer letter from Flipkart because the company did not have any department for human resources, trusted his gut and joined the startup.

Sachin Bansal, in a testimonial on Flipkart‘s stories section, said,

We were not looking for much. All we wanted was a person who could speak some English and use a computer. Iyyappa was out of a job and had no prospects. He came at a very low salary of about Rs 8,000.

Iyyappa faced plenty of challenges in the beginning when the company was working with about 10-12 big publishers in Bengaluru and making around 100 shipments a day. With time, he got so knowledgeable about what was happening at Flipkart, that he received the tag of ‘Human EPR’ by his bosses. Being a stakeholder in the company’s shares himself initially, Iyyapa sold them and made quite some money in 2009.

Binny Bansal, according to Flipkart Stories, said,

He was our human ERP until we reached 1,000 orders a day. Iyyappa would know exactly which books were pending to be bought, which customers were waiting for delivery, etc. When a customer called, he would know exactly what was happening with his or her order without looking at the systems. He had also found an effective way of pasting all this order information into Gmail and using that as an ERP/servicing search engine for orders!

On this day, Iyyappa’s designation is Associate Director for Customer Experience Management at Flipkart. He makes Rs 6 lakh and still chooses to use his Suzuki Access 125 scooter for commuting and lives in the same house his family has been living in for the last 10 years.

Being the humble man he is, Iyyappa once wrote a blog for Times of India and this is what he said in it:

‘We were audacious, that’s what enabled cash on delivery’

When I walked into Flipkart‘s makeshift office on a sunny April morning in 2008 looking for a job that would meet my simple necessities, little did I know my life was about to transform. Two young men in ordinary clothes, Sachin and Binny, greeted me and the meeting got underway. At that time, I didn’t know I was going to be the first employee of a company that would eventually redefine commerce in India. Or that I would still be around to celebrate Flipkart’s 10th anniversary in 2017.

I was nervous and with good reason. All my experience until then was on the operations side of a logistics company and here I was interviewing with an online seller of books. E-commerce was at that time a relatively new industry. Was I in for a monumental failure?

Customers reign supreme

Many companies run with this tag line. And why not? It is attractive. But how do you live it? At Flipkart, customer delight was and still is the single most important driver. Much before today’s well-defined policies for returns or replacement, Sachin, Binny and I had to tackle complaints of a missing CD that should have come with a book, or torn pages inside or something else, and fix the issue. That customer-centricity is still the way Flipkart operates.

Give and earn respect

I still remember how Sachin, Binny, and I would debate ways to improve our supply chain in those early days. My ideas were seldom different from theirs. While their opinions prevailed at times, mine topped on other occasions. The important thing was that I could speak freely. That sense of inclusion, mutual respect, and valuing differences has stuck to this day. It’s something we ought to live with in our family and people around us in our daily lives. Not everyone will think alike.

Prefer action over contemplation

On a personal level, this was perhaps the single-most important lesson—that it’s not enough to have great ideas. What’s important is to execute them with urgency. Flipkartoperates in one of the most competitive markets in India. So we don’t have the luxury of ideating endlessly. Sure, there were mistakes. We sometimes went too soon into a category and had to withdraw. But we learnt from them and emerged stronger. That’s how we leave a mark in this world as people and that’s certainly how a great company leaves a dent on history.”

“Ambur Iyyappa embodies our focus on customers. Solving problems related to customer experience keeps him going”, says a proud Binny Bansal.

 

This story was originally published here

BrownBuzzNews

Celebrating success of brown folks in tech, business, arts, and politics across the globe

14 Comments

14 Comments

  1. Avatar

    http://tinyurl.com/

    November 23, 2019 at 1:19 pm

    Your style is very unique compared to other people I have read
    stuff from. Many thanks for posting when you have the opportunity,
    Guess I will just book mark this site.

  2. Avatar

    http://tinyurl.com/rdqexeo

    November 24, 2019 at 3:28 pm

    I have been exploring for a little bit for any high-quality articles
    or blog posts on this kind of space . Exploring in Yahoo I eventually stumbled upon this website.
    Reading this information So i am satisfied to show that I have an incredibly excellent uncanny feeling I discovered exactly what I needed.
    I most for sure will make certain to do not put out of your mind this site and give it a look on a continuing basis.

  3. Avatar

    plenty of fish dating site

    November 26, 2019 at 10:46 am

    Appreciating the persistence you put into your site and detailed information you offer.
    It’s awesome to come across a blog every once in a while that isn’t the same unwanted rehashed
    information. Wonderful read! I’ve bookmarked your site and I’m adding your RSS feeds to my Google account.

  4. Avatar

    ps4 games

    November 29, 2019 at 12:41 am

    I’m amazed, I have to admit. Seldom do I encounter a blog that’s both
    equally educative and interesting, and without a doubt, you have hit the nail on the head.
    The problem is an issue that not enough people are speaking intelligently about.
    Now i’m very happy that I found this during
    my search for something concerning this.

  5. Avatar

    ps4 games

    November 29, 2019 at 5:17 am

    Do you mind if I quote a couple of your posts
    as long as I provide credit and sources back to your webpage?
    My blog is in the very same niche as yours and my visitors
    would certainly benefit from some of the information you present here.
    Please let me know if this ok with you. Thanks a lot!

  6. Avatar

    ps4 games

    November 30, 2019 at 9:12 am

    Thank you for sharing your thoughts. I really appreciate your efforts and I will
    be waiting for your next post thank you once again.

  7. Avatar

    quest bars cheap

    December 1, 2019 at 5:44 am

    I am extremely impressed with your writing skills as well as with
    the layout on your weblog. Is this a paid theme or did you customize it yourself?
    Anyway keep up the excellent quality writing, it’s rare to see a
    great blog like this one these days.

  8. Avatar

    quest bars cheap coupon twitter

    December 2, 2019 at 7:18 pm

    Pretty part of content. I just stumbled upon your blog and in accession capital to say that I acquire in fact loved account your blog
    posts. Anyway I will be subscribing on your feeds or even I achievement you
    access constantly fast.

  9. Avatar

    quest bars cheap coupon twitter

    December 3, 2019 at 8:20 am

    Hello, i think that i saw you visited my weblog so i came to “return the favor”.I’m
    trying to find things to enhance my website!I suppose its ok to use some of your ideas!!

  10. Avatar

    ps4 games

    December 4, 2019 at 10:37 pm

    You’ve made some really good points there.
    I checked on the internet for additional information about the
    issue and found most people will go along with your views on this web site.

  11. Avatar

    ps4 games

    December 6, 2019 at 4:08 am

    Hello, everything is going well here and ofcourse every
    one is sharing facts, that’s genuinely good, keep up
    writing.

  12. Avatar

    ps4 games

    December 7, 2019 at 4:05 am

    I have fun with, lead to I discovered just what I was
    having a look for. You’ve ended my four day lengthy hunt!
    God Bless you man. Have a nice day. Bye

  13. Avatar

    quest bars cheap

    December 9, 2019 at 6:41 pm

    I think this is one of the most vital info for me. And i am glad reading your article.

    But wanna remark on some general things, The website style is perfect, the articles is really
    excellent : D. Good job, cheers

  14. Avatar

    ps4 games

    December 11, 2019 at 8:30 pm

    Appreciation to my father who told me regarding
    this weblog, this blog is really awesome.

Leave a Reply

Your email address will not be published. Required fields are marked *

More in Tech

To Top